Terms & Conditions

Cosmetic Empire T/a Beauty Infinity is a registered company as per the laws of Republic of South Africa (Registration No. 2021/460009/07), operates via www.beautyinfinity.co.za and aims at marketing personal health, hygiene and beauty products/accessories.

These general Terms and Conditions are applied to all visitors of the website as well as any business transactions through this online store. The website navigation and purchase of any product in our website imply acceptance of all the following points.

Beauty Infinity reserves the right to change these conditions without notice, and any changes will be published in our website.

1. Personal Data Protection

Beauty Infinitymaintains complete confidentiality of all data provided. Our siteuses the information shared and stored to provide better and simpler customer experience, fast access to all products, placed orders and receive communications on beauty programs, promotions or any other relevant content for visitors.
Please check our Privacy Policy.

You can unsubscribe from our newsletter, emails by simply opting out from your choices.
Please check all information about how to manage your account.

2. Shipping Cost | Freight Charges

Our Shipping prices are mentioned on Shipping policy, Which are applicable as per selected method of shipping at the time of check out.
These shipping charges are function of market related rates provided by service providers, which may change as per market forces. Any change in our shipping charges will be updated on our website

Please check all information about delivery cost.

3. Tracking

All orders shipped have a tracking number connected to it, These tracking numbers are sent by email or text messages as soon as your order is shipped.

We constantly work with our shipping service vendors to provide best in class shipping experience to our customers. All our shipping partners provide live tracking of the packages.

Please check all information about tracking your order.

4. Applicable taxes and levies

All our prices are compliant with regulations of Republic of South Africa. All invoices shared with customers are compliant as per law and carry applicable details of taxes & levies.

5. Delivery time

We have very well defined delivery policy which details Delivery time for respective parts of the county

Please refer to our Shipping policy.

6. Cancelation Policy

Once an order is confirmed and paid for unfortunately it is not possible to cancel the order. If you are not sure that you need the products please return them to us and we will process the product cost refunded to payment method you chose at the time of shopping.

7. Return Policy

Our return process is in two section “After Order is delivered” & “Failed deliveries”

After Order Delivery
Process to return products
Within 7 days after receiving the order, if you are dissatisfied with it and you want to return any item, please send an email to us with:

1. The order number.
2. The items name you wish to return.
3. The reason for return.

Out team will review your request and send you all the instructions.

Products you can return

• Unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any)
• Damaged/broken during transportation Products you can not return
• Products purchased in promotion
• Open & used products
• Issue with the products detected after the 7 days of being delivered have passed.

Returning shipping and charges

Shipping fees to return the items are at the customer’s own expense

Whats is the time period before I can return the product ?

7 days after order is marked as delivered in the tracking page.
When you return the product please provide us the tracking number of your return to guarantee that its cleared as a return and right refund is made in time. Once return product is received by us, the amount will be refunded in maximum 3 working days.

Failed Delivery

Orders shipped but not delivered If an order gets returned to us due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused

• We can Ship the order again to new details – Customer needs to pay for shipping
• Money in Beauty Empire wallet with the order’s amount deducted of the shipping cost
• Money refund deducted of the shipping cost

Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference.
Returned orders due to “unclaimed” reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order, and with no communication from the customer to our customer service team are solved with the issue of a money in Beauty Empire customer account or wallet.

Rules for Returns

For the return to be accepted, it is essential to respect the following rules:

• The product must be sealed in its original packaging, including the protective cellophane or labels (if any);
• If the product box has mark or seal, the seal or any other protection marks must be kept intact;
• The product has to be with all items: samples, gifts, among others, respecting the original shipping conditions;Please check all information about our returns and refunds policy.

8. Refunds

Refunds can be made in the following situations:

• Cancelled orders (before shipment);
• Orders returned to us and
• Returns (returnable items);
• Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 7 days after order’s delivery.

Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.