Refund and Returns Policy
1. Returns after Order Delivery
Process to return products
Within 7 days after receiving the order, if you are dissatisfied with it and you want to return any item, please send an email to us with:
- The order number.
- The items name you wish to return.
- The reason for return.
Out team will review your request and send you all the instructions.
Products you can return
- Unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any)
- Damaged/broken during transportation Products you can not return
- Products purchased in promotion
- Open & used products
- Issue with the products detected after the 7 days of being delivered have passed.
Returning shipping and charges
Shipping fees to return the items are at the customer’s own expense
Whats is the time period before I can return the product?7 days after order is marked as delivered in the tracking page. When you return the product please provide us the tracking number of your return to guarantee that its cleared as a return and right refund is made in time. Once return product is received by us, the amount will be refunded in maximum 3 working days.
2. Failed Delivery
Orders shipped but not delivered If an order gets returned to us due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused
- We can Ship the order again to new details – Customer needs to pay for shipping
- Money in Beauty Empire wallet with the order’s amount deducted of the shipping cost
- Money refund deducted of the shipping cost
Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference.
Returned orders due to “unclaimed” reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order, and with no communication from the customer to our customer service team are solved with the issue of a money in Beauty Empire customer account or wallet.
Refund policy
Refunds can be made in the following situations:
- Cancelled orders (before shipment);
- Orders returned to us and
- Returns (returnable items);
- Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 7 days after order’s delivery.
Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.